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TownGate Elementary School

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2016 Walk to School Day

2016 Walk to School Day

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2016 First Day of School
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Having Trouble Logging into Clever? Zoom?

Having Trouble Logging into Clever, Zoom, Google Classroom, etc?

Common Issues for students:
 
Problem: Clever log in- when they click the “Log In with Active Directory” it just refreshes the page and they never get the pop up to enter their login credential
 
 Solution: Restart the Chromebook. IF that does not work wait 10 minutes and try logging in again. See image below
 
image
image
 
 Solution
 
 Clever still not working for your child?

If restarting the Chromebook did not work to get the student into Clever try this:

1.       On your computer, open Chrome.

2.       At the top right, click More More.

3.       Click More tools and then Clear browsing data.

4.       At the top, choose a time range. To delete everything, select All time.

5.       Next to "Cookies and other site data" and "Cached images and files," check the boxes.

6.       Click Clear data

3 dots
 
 
Problem: Parents get a warning that the page is not safe
 
 Solution: Click on Advanced, click on Proceed, this will open up the site they are trying to access. See image and video below:
 
 
image
 
imageimage
 
Problem: Google Classroom error “Blocked by Administrator”
 
 Solution:  Follow the steps below to update the Chromebook.
  1. At the bottom right, select the time.
  2. Select Settings.
    • If you are having issues with Setting page-turning Black or White
      1. Open Chrome Browser
      2. Click on the 3 dots a the top right of the browser to access the Menu
      3. Next, you select Help > and then click on About Google Chrome
      4. Click on Chrome OS Settings, and then skip to Step 5.
  3. At the bottom of the left panel, select the "About Chrome OS".
  4. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
  5. Select Check for updates.
  6. If your Chromebook finds a software update, it will start to download automatically.
  7. After the update is complete, click the “Restart” button to restart your Chromebook
Chromebook settings
 
Problem: Can’t log into Clever after trying the above steps
 
Solution: Check the Zoom Link in Google Classroom so you can bypass the Clever log in for now. See the image example below.
 
image
 
Watch the tutorial videos here:
image
 
Webpage with more resources to help:
 
 
image
 
 
 
 
Lastly, parents with technical issues beyond what is mentioned above will need to fill out the Google Form for Tech Support to request that someone call them back.
 
During school hours
 
If you are having a technical emergency and you need immediate assistance call us here at the school 951-571-4700. We are happy to help
 
For after-hours tech support, call the Help Desk
 (951) 571-7676 from 4:30 - 9 p.m., M-F; 9 a.m. - 5 p.m. Sat; and 9 a.m. - 3 p.m. Sun